Terms & Conditions
General order information:
If you wish to cancel an order placed with us. Please inform us by email or writing to us.
All goods despatched are insured to protect both you and us.
All claims for shortages and damages must be reported to our customer service department in writing within 7 days of receiving the goods. This does not affect your statutory rights as a consumer.
All claims for shortages and damages must be reported to our customer service department in writing within 7 days of receiving the goods. This does not affect your statutory rights as a consumer.
Please note all specification and colours on our products are subject to change without notice. All photo's used on this website are for guidance only and the actual product may vary slightly from the displayed photo.
Please note that when choosing a particular colour of a product this is not always guaranteed.
Money Back Guarantee for Unwanted Purchases
If the product has been purchased and within the first 14 days of its arrival you find that it is not exactly what you wanted you may return the product to us, assuming the following:
A. The product(s) has been unused.
B. The product(s) is in the original packaging.
C. The product(s) has not been tampered with.
D. The product(s) is fit for resale when we receive it back to our warehouse.
E. The postage costs for returns of unwanted products are your responsibility.
B. The product(s) is in the original packaging.
C. The product(s) has not been tampered with.
D. The product(s) is fit for resale when we receive it back to our warehouse.
E. The postage costs for returns of unwanted products are your responsibility.
Assuming the above terms and conditions are met we will refund the full amount including shipping charges.
It is extremely important that when returning any product it is packaged in a manor that will protect the product from damage in transit. The product remains your responsibility until it has been returned to us. The cost of returning a unwanted products is your responsibility.
Damages during transit
It is the customers responsibility to check the received product for any damages occured during transit directly after receival. If a product is damaged during transit the customer should contact us regarding the damages and not use or tamper with the damaged product. We will then if these requirements are met, make sure the customer receives a replacement model or the neccesary replacement parts.
Returns Procedure for Defective or Faulty Goods
If you wish to return a product due to a fault, Please contact us first to obtain authorisation before returning the product and we will advise you if the fault is covered by the warranty. If the product has been found to have a manufacturing fault we will immediately arrange for a repair/exchange or send a replacement component if agreed. If the product needs to be returned to us for inspection will email you a returns form which needs to be completed and returned with the product(s). Please note we do not cover the costs of postage for returns. Its is your responsibility to ensure the goods are returned to us. We recommend you use Royal Mail standard parcel service at your local post office. If the product is found to have a manufacturing defect we will refund the cost of the postage at stamp value.
Please also be aware that if a product is return and no manufacturing fault was found or the fault has been caused by the user. A handling and inspection fee of £22.95 will be payable before the goods are retuned to you. So please ensure you are 100% sure that the fault is a manufacturing issue before returning the goods to us.
All warranty decisions are final and subject to inspection of the goods in question.
Note: Due to the nature of the products we sell and the environment they are operated in, breakages can often occur. It is extremely difficult to determine the level of use and the conditions that a product may have been subjected to. It is also important to understand that all products that we sell are electro/mechanical and relatively specialist. In time these products will suffer general wear and tear and will always require regular maintenance.
RC Models safety information
Please take note of the fact that rc models are no toys. Our rc models are hobby model products which may not be suitable for children and contain moving parts and can cause dangerous situations when used the wrong way. Some models can be used by children under specific circumstances while under supervision. Please contact us if you have any questions regarding operating rc models. If you are unsure what to do in a specific situation or how to use a specific rc model please contact us or your local specialist.
